Handling Difficult Situations

It is human nature to want to avoid conflict and potentially stressful situations. Many people avoid dealing with challenging situations altogether and make excuses for avoiding the issue. If a difficult situation in the workplace is not dealt with, it won’t be resolved and will often fester and get worse.

What are Growing Retailers Doing Right?

In my day to day role as a management consultant and trainer for the retail and consumer industries, I am exposed to a plethora of companies, executives, operational staff, retail managers and frontline staff. Some of the companies I work with are performing extremely well financially and are looking to capitalise on their results and…