You need to plan ahead if you want to achieve success in retail. Once the Christmas and sale season has finished you need to be fully […]
Read moreOne of the most challenging aspects of being a sales person is overcoming objections. Many sales people hear an objection as a personal attack. Instead, it […]
Read moreHave you experienced frustration when you have asked a salesperson something basic about a product and they don’t know the answer? The best sales people are experts […]
Read moreIn such a competitive retail environment, why are retailers neglecting to focus on the key thing that brings customers back into a store? With a consumer environment […]
Read moreIt is human nature to want to avoid conflict and potentially stressful situations. Many people avoid dealing with challenging situations altogether and make excuses for avoiding […]
Read moreIn my day to day role as a management consultant and trainer for the retail and consumer industries, I am exposed to a plethora of companies, […]
Read moreWhen discussing the capabilities of retail managers, conversations often circle around skills like managing a sales team, coaching and training, managing the store budget and visual […]
Read moreAustralia has a poor reputation for receiving quality service from retail staff. Staff are notorious for being poorly trained and unskilled at handling customers’ needs. Which […]
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