Apps are the Latest Retail Training Resource

When retailers train their managers and staff they generally don’t have any idea whether they’re getting any business value from the training. The new approach of […]

Read more

Why Coaching Leads to Success

I’m often asked by retail managers how they can improve the success of their sales team. Many managers are taken aback by my response in suggesting […]

Read more

Traineeships vs. Fee-for-Service Training

In today’s market a lot of companies are opting for traineeships over fee for service training to take advantage of funding from the Federal and State […]

Read more

10 Tips for Retail Sales People

Whether you are a retail salesperson looking to improve your sales or a store owner looking to build a team of successful salespeople, these tips will […]

Read more

Make a Difference to your Customer’s In-Store Experience

In such a competitive retail environment, why are retailers neglecting to focus on the key thing that brings customers back into a store? With a consumer environment […]

Read more

Retail Training – Cost or Investment?

Training your staff costs money and time. Yet how can you be sure that it is worthwhile? Whether it’s in good times or bad, as retail […]

Read more

Stand Out from the Crowd

Australia has a poor reputation for receiving quality service from retail staff. Staff are notorious for being poorly trained and unskilled at handling customers’ needs.  Which […]

Read more

Better Retail Selling Comes From Better Rapport

A sale occurs when your customer feels comfortable and trusting enough to buy something they need from you. Comfort and trust are the key words in […]

Read more

Are You Taking Advantage of Opportunities at the Change Room?

Customers who use a change room are 71% more likely to buy – and buy twice as much – as those simply browsing the sales floor. […]

Read more