Training & Development

Planning to Achieve Success in Retail

You need to plan ahead if you want to achieve success in retail. Once the Christmas and sale season has finished you need to be fully […]

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Strategies for Handling Customer Objections

One of the most challenging aspects of being a sales person is overcoming objections. Many sales people hear an objection as a personal attack. Instead, it […]

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Product Knowledge is Power

Have you experienced frustration when you have asked a salesperson something basic about a product and they don’t know the answer? The best sales people are experts […]

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Make a Difference to your Customer’s In-Store Experience

In such a competitive retail environment, why are retailers neglecting to focus on the key thing that brings customers back into a store? With a consumer environment […]

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Handling Difficult Situations

It is human nature to want to avoid conflict and potentially stressful situations. Many people avoid dealing with challenging situations altogether and make excuses for avoiding […]

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What are Growing Retailers Doing Right?

In my day to day role as a management consultant and trainer for the retail and consumer industries, I am exposed to a plethora of companies, […]

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Are you a Retail Manager or Leader?

When discussing the capabilities of retail managers, conversations often circle around skills like managing a sales team, coaching and training, managing the store budget and visual […]

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Stand Out from the Crowd

Australia has a poor reputation for receiving quality service from retail staff. Staff are notorious for being poorly trained and unskilled at handling customers’ needs.  Which […]

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