The State of Retail 2017 – “WINTER IS HERE” a Fairy-tale or nightmare based on the Game of Thrones.

 “WINTER IS HERE” a Fairy-tale or nightmare based on “Battle of the Bastards” of Game of Thrones. Global retail is facing a winter(s) of discontent as […]

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The 3 Rules Australian Retailers should follow to transform their business.

The chart reflects the erosion of shareholder value of traditional retailers over the last 10 years and represents a changing of the guard from traditional legacy […]

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Engaging Millennials in the Retail Environment

Why do we need to deliver the customer service experience a Millennial is looking for? It’s simple. Millennials have overtaken Baby Boomers as the largest demographic […]

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How Global Warming and Asia are Influencing Global Fashion Brands Range Planning

Global warming and the unpredictability of seasons has made the traditional spring/summer and autumn/winter fashion season range planning a high-risk strategy. British fashion Brand Burberry announced […]

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Planning to Achieve Success in Retail

You need to plan ahead if you want to achieve success in retail. Once the Christmas and sale season has finished you need to be fully […]

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Social Media Can Make or Break you

It’s important to remember that social media can make or break a retail business. I went online recently to research a store before I visited. The […]

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Strategies for Handling Customer Objections

One of the most challenging aspects of being a sales person is overcoming objections. Many sales people hear an objection as a personal attack. Instead, it […]

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Apps are the Latest Retail Training Resource

When retailers train their managers and staff they generally don’t have any idea whether they’re getting any business value from the training. The new approach of […]

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Why Coaching Leads to Success

I’m often asked by retail managers how they can improve the success of their sales team. Many managers are taken aback by my response in suggesting […]

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Traineeships vs. Fee-for-Service Training

In today’s market a lot of companies are opting for traineeships over fee for service training to take advantage of funding from the Federal and State […]

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