Customer Service

Social Media Can Make or Break you

It’s important to remember that social media can make or break a retail business. I went online recently to research a store before I visited. The […]

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Plan for the Golden Period of Christmas

Christmas is a golden time of the year for retail sales. But as any retailer knows, the busiest time of the year also requires a bit […]

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Make a Difference to your Customer’s In-Store Experience

In such a competitive retail environment, why are retailers neglecting to focus on the key thing that brings customers back into a store? With a consumer environment […]

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What are Growing Retailers Doing Right?

In my day to day role as a management consultant and trainer for the retail and consumer industries, I am exposed to a plethora of companies, […]

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How and When to Hold Effective Staff Meetings

Often when we consult to retailers, I am surprised by the lack of interest most retailers have in holding staff meetings. I’m sure that many retail […]

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Retail Training – Cost or Investment?

Training your staff costs money and time. Yet how can you be sure that it is worthwhile? Whether it’s in good times or bad, as retail […]

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Stand Out from the Crowd

Australia has a poor reputation for receiving quality service from retail staff. Staff are notorious for being poorly trained and unskilled at handling customers’ needs.  Which […]

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Are You Taking Advantage of Opportunities at the Change Room?

Customers who use a change room are 71% more likely to buy – and buy twice as much – as those simply browsing the sales floor. […]

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