Product Description

This course will cover the selling skills that the best retail sales people use around the world.The focus is on exceeding customer expectations on a consistent basis to create a competitive advantage for your store. We take you through our 5 step sales process which is aligned to the way customers buy.

This course doesn’t just focus on what to do, but gives you the practical skills which can be implemented in your selling approach with customers.

Duration: 1 hour to 1 hour 30 minutes


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*Retail Sales and Service (SCORM)


There are 6 modules in the Sales and Service eLearning course.

Module 1: Introduction to Sales and Service

Module 2: Welcome Customers into Your Store

Module 3: Understand Customer Needs

Module 4: Advise Customers

Module 5: Close the Sale and Thank the Customer

Module 6: Strategies to Manage Customer Complaints


This sales & service course is designed for retail sales people, frontline staff and managers.
If you are a store manager or owner, you can use this course as a training tool to support you in coaching your staff.

Course Usage

Courses are sold for usage by a single person for a 1 year licence period.

*Quiz for Sales & Service eLearning (Assessment)

In order to gain a certificate from the 6one5 Retail Academy in the Retail Sales & Service eLearning course, you must complete the quiz and gain a minimum score of 60%. You will have two attempts to achieve this score.

Completing the course is a good way to confirm you understanding of the course material.