Engaging Millennials in the Retail Environment

Why do we need to deliver the customer service experience a Millennial is looking for? It’s simple. Millennials have overtaken Baby Boomers as the largest demographic […]

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Why Australian Retailers Are Heading for Disaster and What They Can Do About It.

Bill Rooney CEO at 6one5 Retail Consulting Group & Cultivar Group There is much media attention on the eminent arrival to these shores of Amazon and […]

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Strategies for Handling Customer Objections

One of the most challenging aspects of being a sales person is overcoming objections. Many sales people hear an objection as a personal attack. Instead, it […]

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Apps are the Latest Retail Training Resource

When retailers train their managers and staff they generally don’t have any idea whether they’re getting any business value from the training. The new approach of […]

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