Winning through your Competitive Advantage

The world of retail has changed and those who do not adapt will likely go out of business. Retail has become more challenging and simply opening […]

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Product Knowledge is Power

Have you experienced frustration when you have asked a salesperson something basic about a product and they don’t know the answer? The best sales people are experts […]

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Plan for the Golden Period of Christmas

Christmas is a golden time of the year for retail sales. But as any retailer knows, the busiest time of the year also requires a bit […]

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How to Attract Customers to Your Store at Christmas

In the lead up to Christmas, most retailers will be asking themselves “How do I attract customers and increase foot traffic to my store?” There are […]

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Make a Difference to your Customer’s In-Store Experience

In such a competitive retail environment, why are retailers neglecting to focus on the key thing that brings customers back into a store? With a consumer environment […]

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Handling Difficult Situations

It is human nature to want to avoid conflict and potentially stressful situations. Many people avoid dealing with challenging situations altogether and make excuses for avoiding […]

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Visual Impact is a Huge Component of Retail Merchandising

Great store presentations and product merchandising is like a good book. They both draw you in and leave you with a memorable experience. Developing an effective […]

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What are Growing Retailers Doing Right?

In my day to day role as a management consultant and trainer for the retail and consumer industries, I am exposed to a plethora of companies, […]

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How and When to Hold Effective Staff Meetings

Often when we consult to retailers, I am surprised by the lack of interest most retailers have in holding staff meetings. I’m sure that many retail […]

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Retail Training – Cost or Investment?

Training your staff costs money and time. Yet how can you be sure that it is worthwhile? Whether it’s in good times or bad, as retail […]

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