Retail Blog

Make a Difference to your Customer’s In-Store Experience

In such a competitive retail environment, why are retailers neglecting to focus on the key thing that brings customers back into a store? With a consumer environment […]

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Handling Difficult Situations

It is human nature to want to avoid conflict and potentially stressful situations. Many people avoid dealing with challenging situations altogether and make excuses for avoiding […]

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Visual Impact is a Huge Component of Retail Merchandising

Great store presentations and product merchandising is like a good book. They both draw you in and leave you with a memorable experience. Developing an effective […]

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What are Growing Retailers Doing Right?

In my day to day role as a management consultant and trainer for the retail and consumer industries, I am exposed to a plethora of companies, […]

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How and When to Hold Effective Staff Meetings

Often when we consult to retailers, I am surprised by the lack of interest most retailers have in holding staff meetings. I’m sure that many retail […]

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Retail Training – Cost or Investment?

Training your staff costs money and time. Yet how can you be sure that it is worthwhile? Whether it’s in good times or bad, as retail […]

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Are you a Retail Manager or Leader?

When discussing the capabilities of retail managers, conversations often circle around skills like managing a sales team, coaching and training, managing the store budget and visual […]

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Stand Out from the Crowd

Australia has a poor reputation for receiving quality service from retail staff. Staff are notorious for being poorly trained and unskilled at handling customers’ needs.  Which […]

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What are you Measuring in your Retail Business?

Key Performance Indicators (KPI’s) are metrics that are used to evaluate the performance and growth of a business. For a retailer it enables you to understand […]

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Increase Retail Profitability Through Margin Management

The ultimate goal of a retail manager is to make a net profit for your store. While you might be a manager or store owner because […]

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